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1. Service Agreement

By applying for water service, you enter into a contractual agreement with Lupon Water District subject to these terms and applicable laws.

1.1 Application Process

All applications are subject to approval based on service availability and applicant eligibility
Applicants must provide accurate and complete information
False information may result in service denial or termination

1.2 Service Activation

Service begins after application approval and payment of required fees
Standard activation occurs within 3-5 business days
Emergency activations may be available for additional fees

2. Water Service Terms

These terms govern the provision and use of water services to your property.

2.1 Billing and Payments

Bills are issued monthly and due within 15 days of issuance
Late payments incur a 2% monthly interest charge
Service may be disconnected after 30 days of non-payment
Reconnection requires payment of all outstanding balances plus reconnection fees

2.2 Water Usage

Water is for domestic use only unless commercial use is approved
Unauthorized commercial use may result in penalties
Tampering with meters is prohibited and may result in legal action

2.3 Service Interruptions

LWD may interrupt service for maintenance, repairs, or emergencies
We endeavor to provide advance notice for planned interruptions
No bill adjustments for planned service interruptions under 12 hours

3. Responsibilities

Both LWD and concessionaires have specific responsibilities under this agreement.

3.1 LWD Responsibilities

Provide safe, potable water meeting national standards
Maintain water distribution infrastructure
Respond to service interruptions and emergencies
Provide accurate billing and customer service

3.2 Concessionaire Responsibilities

Pay bills promptly and in full
Protect water meter and service connection from damage
Report leaks, meter issues, or service problems immediately
Provide access for meter reading and maintenance
Notify LWD of address or contact information changes

4. Prohibited Activities

The following activities are strictly prohibited and may result in service termination or legal action.

Tampering with or bypassing water meters
Unauthorized connections to LWD infrastructure
Water theft or fraudulent use
Damaging LWD property or infrastructure
Using water for illegal activities
Providing false information on applications or service requests

5. Dispute Resolution

Process for resolving disputes related to water service.

5.1 Billing Disputes

Disputes must be filed in writing within 15 days of bill receipt
Service continues during dispute resolution
If dispute is resolved in your favor, adjustments will be made to your account

5.2 Service Complaints

Complaints should be filed through official channels
We aim to respond within 3 business days
Unresolved complaints may be escalated to the LWUA

6. Privacy and Data Protection

How we collect, use, and protect your personal information.

We collect personal information necessary for service provision
Information may be shared with government agencies as required by law
We implement security measures to protect your data
You may request access to your personal information we hold

7. Liability and Limitations

Limitations of LWD's liability under this agreement.

LWD is not liable for damages caused by events beyond our control
We are not responsible for property damage from service interruptions
Concessionaires are responsible for internal plumbing maintenance
LWD's liability is limited to direct damages up to one month's average bill

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Introduction

1. Service Agreement

1.1 Application Process

1.2 Service Activation

2. Water Service Terms

2.1 Billing and Payments

2.2 Water Usage

2.3 Service Interruptions

3. Responsibilities

3.1 LWD Responsibilities

3.2 Concessionaire Responsibilities

4. Prohibited Activities

5. Dispute Resolution

5.1 Billing Disputes

5.2 Service Complaints

6. Privacy and Data Protection

7. Liability and Limitations

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Terms and Conditions

Terms & Conditions

Introduction

1. Service Agreement

1.1 Application Process

1.2 Service Activation

2. Water Service Terms

2.1 Billing and Payments

2.2 Water Usage

2.3 Service Interruptions

3. Responsibilities

3.1 LWD Responsibilities

3.2 Concessionaire Responsibilities

4. Prohibited Activities

5. Dispute Resolution

5.1 Billing Disputes

5.2 Service Complaints

6. Privacy and Data Protection

7. Liability and Limitations

Stay Updated