Part of achieving and sustaining excellent customer service, LWD’s officers and employees commit to a service pledge. This pledge serves as the utility’s guide in providing customers with a positive and helpful experience when they enter the utility’s premises, throughout the time they are conducting business, and even after the business is concluded. All these because the customers deserve only the best service.

  • W ork Efficiently to provide frontline service at our:
    • Poblacion Office: 7:30am – 5:00pm, Monday to Friday
    • 8-hour hotline service 808-0381, 09351514077(Globe), 09103084116(Smart)
  • A ttend quickly to reports, complaints, queries and requests.
  • T reat customer with courtesy and give consideration to those with special needs.
  • E nsure your satisfaction through our prompt delivery of services; and
  • R egard highly your awareness of our programs through various media, like our LWD Facebook Page