How we collect, use, and protect your personal information
Lupon Water District ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
We collect several types of information from and about users of our services, including:
We use the information we collect for various purposes, including:
To provide and maintain our water services, process applications, and manage your account.
To notify you about service updates, billing statements, and important announcements.
To analyze usage patterns and improve our services and website functionality.
To detect, prevent, and address technical issues and fraudulent activities.
We implement appropriate technical and organizational measures to protect your personal information:
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer account information for 10 years after account closure to comply with regulatory requirements.
Under the Data Privacy Act of 2012, you have certain rights regarding your personal information:
You can request copies of your personal data we hold.
You can request correction of inaccurate or incomplete data.
You can request deletion of your personal data under certain conditions.
You can request restriction of processing your personal data.
You can request transfer of your data to another organization.
To exercise any of these rights, please contact our Data Protection Officer at dpo@luponwd.gov.ph. We may require verification of your identity before processing your request.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Benigno A. Kuan Tiu
Poblacion, Lupon, Davao Oriental, Philippines
Email: dpo@luponwd.gov.ph
Phone: (087) 808-5273