Service Standards
Schedule of Availavibility of ServiceMonday to Friday from 8:00 a.m. to 12:00 nn and from 1:00 p.m. to 5:00 p.m.
Who may avail of the ServiceApplicants/ Concessionaires
FRONTLINE SERVICESHOW TO AVAIL OF THE SERVICES:
STEPAPPLICANTS/ CONCESSIONAIRESSERVICE PROVIDERDURATION OF ACTIVITYPERSON IN CHARGEFEESFORM
(Under Normal Circumstances)
1. Application of new water service connection;1Go to LWD office and make inquires.Conduct proper orientation/ briefing of applicant regarding the new service connections and LWD's Utility Rules and Regulations.45 minutesAction OfficerApplication Form
2Accomplish Application form and return to Action Officer for proper verification. Give Application form to new applicant. Receive and review the accomplished Application Form and advice to pay all obligations to the Cashier.3 minutesAction Officer
3Proceed to the Cashier's office and pay installation fee and other obligations and chages.Issue the corresponding Official Receipt and advise applicant to wait at Home for inspection and estimates of all materials needed for service connection. 3 minutesCashierP 1,500Accountable Form
Duration of TimeTOTAL51 minutes
END OF TRANSACTION
2. Installation of new water service connection;1On scheduled inspection date accept list of materials and excavation estimates.Proceed to site for inspection. Estimate all the needed materials and excavation of service connection site/ location of tappings.10 minutesPlumber
2Pay the materials procured at LWD Office to the cashier.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
3Wait at home and perform excavation at the site.Return to office and verify the authenticity of Official Receipt payment. Withdraw all the needed service connection materials at LWD storeroom. Proceed to the site and install the water supply service connection.60 minutesPlumber
4Acknowledge the completion of work.Return to Office with the acknowledgement of job completion and record the activity in the logbook.3 minutesPlumberAccountable Form
Duration of TimeTOTAL75 minutes
END OF TRANSACTION
3. Application of new water service connection of concessionaires dropped from the master list;1Make inquiries at the LWD Office of total arrears and other obligations.Compute all outstanding accounts and other fees. Conduct proper reorientation and briefing of LWD's new policies.60 minutesAction Officer
2Fill-up Application Form properly and return the form to the Action Officer for proper verification.Verify the accomplished Application Form properly and advise the applicant to pay all obligations to the Cashier.3 minutesAction OfficerApplication Form
3Pay the Installation Fee and other obligations and charges.Accept payment and issue the corresponding Official Receipt.4 minutesCashierP 1,500Accountable Form
4Wait at Home. Accept the list of materials for procurement.Proceed to site to conduct inspection and estimates of all needed materials and excavation of tapping location. Return to Office.10 minutesPlumber
5Pay the needed materials purchased at the LWD Office to the cashier.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
6Wait at home and perform excavation of tapping location.Verify the authenticity of Official Receipt payment. Withdraw all the needed service connection materials at LWD storeroom. Proceed to the site and install the water supply service connection.75 minutesPlumber
7Acknowledge the completion of work.Return to Office with the acknowledgement of job completion and record the activity in the logbook.3 minutesPlumberAccountable Form
Duration of TimeTOTAL157 minutes
END OF TRANSACTION
4. a. Repair of service line leakages;1Inform LWD Office and fill- up Service Request Form.Proceed to site with the Service Request Form and inspect the cause of leaking.5 minutesPlumberS R F
2Wait at home and accept the list of materials needed for procurement.Estimate all materials needed and return to office for materials preparation.10 minutesPlumber
3Pay the needed materials purchased at the LWD Office to the cashier.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
4Wait at Home.Verify the payment receipt and withdraw all the materials procured at LWD storeroom then proceed to site and perform the repair.75 minutesPlumber
5Acknowledge the completion of the repair.Return to Office with the acknowledgement of job completion and record the activity in the logbook.3 minutesPlumberS R F
Duration of TimeTOTAL95 minutes
END OF TRANSACTION
b. Check the occurrence of dirty water, bad taste and objectionable odor;1Inform LWD Office and fill- up Service Request Form.Proceed to site with the Service Request Form and check the water supply.10 minutesPlumberS R F
2Wait at HomeExecute proper flushing of water at the water meter or at the pipelines and clean the water meter properly.45 to 75 minutesPlumber
3Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberS R F
Duration of TimeTOTAL58 to 88 minutes
END OF TRANSACTION
c. Verify the high water consumption and to conduct rereading;1Inform LWD Office and fill- up Service Request Form.Proceed to site with the Service Request Form and inspect probable causes.10 minutesPlumberS R F
2Wait at HomeReread the present consumption and check the water meter performance by using volumetric process.30 minutesPlumber
3Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberS R F
Duration of TimeTOTAL43 minutes
END OF TRANSACTION
d. Check the Low and High water pressure;1Inform LWD Office and fill- up Service Request Form.Proceed to site with the Service Request Form.3 minutesPlumberS R F
2Wait at HomePerform proper adjustment of gate valves and service connection fixtures.15 minutesPlumber
3Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberS R F
Duration of TimeTOTAL21 minutes
END OF TRANSACTION
e. Perform investigation of no water.1Inform LWD Office and fill- up Service Request Form.Proceed to site with the Service Request Form and inspect the probable causes.10 minutesPlumberS R F
2Wait at HomePerform proper adjustment of gate valves and service connection fixtures.15 minutesPlumber
3Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberS R F
Duration of TimeTOTAL28 minutes
END OF TRANSACTION
5. Repair of inside plumbing leakages;1Inform LWD Office and fill- up Job Order Form.Proceed to site with the accomplished Job Order Form for inspection.10 minutesPlumberJ O F
2Pay the amount of service fee.Accept payment and issue the corresponding Official Receipt.2 minutesCashierP 30.00Accountable Form
3Wait at Home and accept the estimate of needed materials for procurement.Give the estimate of needed materials for procurement intended for the repair and replacement of fixtures. Return to office.10 minutesPlumber
4Pay the materials procured at LWD Office.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
5Wait at Home.Verify the authenticity of payment receipt and withdraw the materials procured at LWD storeroom then proceed to site and perform the repair immediately.60 minutesPlumber
6Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberJ O F
Duration of TimeTOTAL87 minutes
END OF TRANSACTION
6. Replace and fix inside plumbing connections and fixtures;1Inform LWD Office and fill- up Job Order Form.Proceed to site with the Job Order Form for inspection of possible fixtures for repair and replacement.3 minutesPlumberJ O F
2Pay the amount of service fee.Accept payment and issue the corresponding Official Receipt.2 minutesCashierP 30.00Accountable Form
3Wait at Home and accept the estimate of needed materials for procurement.Give the estimate of needed materials for procurement intended for the replacement and fixing of fixtures and plumbing connections. Return to office.2 minutesPlumber
4Pay the materials procured at LWD Office.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
5Wait at Home.Verify the authenticity of payment receipt and withdraw the materials procured at LWD storeroom then proceed to site and perform the activity immediately.30 minutesPlumber
6Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberJ O F
Duration of TimeTOTAL42 minutes
END OF TRANSACTION
7. Disconnection of water service connection temporarily and permanently;1Inform LWD Office and fill- up Job Order Form.Inform the Concessionaire of LWD's Policy on Disconnection10 minutesAction OfficerJ O F
2Settle all Accounts and pay the amount of service fee.Accept payment and issue the corresponding Official Receipt.3 minutesCashierP 30.00Accountable Form
3Wait at Home.Verify the authenticity of payment receipt and execute the disconnection immediately.5 minutesPlumber
4Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberJ O F
Duration of TimeTOTAL21 minutes
END OF TRANSACTION
8. Reconnection of Service Connection;1Request at LWD Office for Reconnection.Prepare Water Meter.2 minutesPlumber
2Pay all obligations.Accept payment and issue the corresponding Official Receipt.2 minutesCashierP 150.00Accountable Form
3Wait at home.Execute the water supply reconnection.10 minutesPlumber
4Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberAccountable Form
Duration of TimeTOTAL17 minutes
END OF TRANSACTION
9. Transfer of Service Connection from one (1) site to another site of different house, establishment, etc;1Fill-up Job Order form.Proceed to site for inspection of the exact location and tapping point.3 minutesPlumberJ O F
2Pay the amount of Transfer Fee.Accept the payment and issue the corresponding Official Receipt.2 minutesCashierP 200.00Accountable Form
3Wait at Home. Show the Official Receipt as proof of Transfer Fee payment to the Plumber.Verify the authenticity of the Official Receipt and perform proper estimates of all needed materials for procurement.10 minutesPlumber
4Accept the estimates of all needed materials for procurement and perform excavation.Return to LWD Office. Advise the concessionaire to excavate the tapping location.5 minutesPlumber
5Pay the amount of materials procured at LWD Office.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
6Wait at Home.Verify the authenticity of payment receipt and withdraw all materials procured at LWD Storeroom. Proceed to site and execute the transfer immediately.75 minutesPlumber
7Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumber
Duration of TimeTOTAL100 minutes
END OF TRANSACTION
10. Transfer of Service Connection from 1 site to another site of the same house, establishment, etc;1Fill-up Job Order form.Proceed to site for inspection of exact location and tapping point.5 minutesPlumberJ O F
2Pay the amount of Transfer Fee.Accept the payment and issue the corresponding Official Receipt.2 minutesCashierP 150.00Accountable Form
3Wait at Home. Show the Official Receipt as proof of Transfer Fee payment to the Plumber.Verify the authenticity of the Official Receipt and perform proper estimates of all needed materials for procurement.10 minutesPlumber
4Accept the estimates of all needed materials for procurement and perform excavation.Return to LWD Office. Advise the concessionaire to excavate the tapping location.5 minutesPlumber
5Pay the amount of materials procured at LWD Office.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
6Wait at Home.Verify the authenticity of payment receipt and withdraw all materials procured at LWD Storeroom. Proceed to site and execute the transfer immediately.75 minutesPlumber
7Acknowledge the completion of the job.Return to Office with the acknowledgement of job completion and record activity in the logbook.3 minutesPlumberJ O F
Duration of TimeTOTAL102 minutes
END OF TRANSACTION
11. Transfer of Ownership from one person to another person of the same/ different house, establishment, etc;1Inform LWD office and furnish copy of Waiver/ Deed of Donation/ Deed of Sale as proof of ownership.Check authenticity of documents and forward to the cashier for payment.5 minutesAction Officer
2Pay the amount of Transfer Fee.Accept payment and issue the corresponding Official Receipt. Execute the transfer of ownership.3 minutesCashierP 50.00Accountable Form
Duration of TimeTOTAL8 minutes
END OF TRANSACTION
12. Payments of Water Bills.1Give the Water Bill (Notice of Collection) to the Cashier.Receive Water Bill (Notice of Collection) from the concessionaire.1 minuteCashier
2Pay the Water Bill and wait for the receipt.Accept payment and issue the corresponding Official Receipt.2 minutesCashierAccountable Form
Duration of TimeTOTAL3 minutes
END OF TRANSACTION